Shipping Information:

1. Shipping Costs:
   • Shipping costs vary based on the destination and quantity of items.
   • Free worldwide shipping on all orders.
   • DHL Express shipping costs $20 per order.
   • All prices are in EUR.
2. Shipping Time:
   • Orders typically ship within 5 to 8 business days.
   • Domestic orders: Additional 1-2 weeks transit.
   • International orders: Additional 1 to 3 weeks transit, depending on location.
3. Sizing Specs:
   • Sizes are true to US sizes.
   • Refer to the size chart in the product description on each product page.
4. Order Placement Issues:
   • If you encounter issues placing an order, contact Customer Service for a prompt resolution.

Order Status:

1. Order Tracking:
   • Track your order anytime by visiting “Track My Order.”
2. Late Order Assistance:
   • Domestic orders: Allow an additional 1-2 weeks.
   • International orders: Allow an additional 1 to 3 weeks.
   • Contact customer service if not received after 20 (domestic) or 30 (international) business days.
3. Tracking Number Issues:
   • Tracking numbers may take 3-5 days to appear.
   • If issues persist, contact the shipping carrier.

Order Modifications:

1. Modify Order:
   • Address changes allowed for a short period after order placement.
   • Check eligibility on “Track My Order.”
2. Cancel Order:
   • Order cancellations allowed for a short period after placement.
   • Check eligibility on “Track My Order.”
3. Return or Replace Order:
   • 100% quality guarantee.
   • Review Returns & Exchanges policy for instructions.

Payment Information:

1. Accepted Payment Methods:
   • Credit Cards: Visa, American Express, Mastercard, JCB, Discover.
   • Debit Cards: Mastercard or Visa logo.
   • PayPal: Linked to any bank account or credit card.
2. Payment Security:
   • Transactions verified for security.
   • CVV verification required.
   • Secure Sockets Layer (SSL) software encrypts information.
3. Security Code:
   • 3-4 digit security code on cards.
   • Front (American Express) or back (other cards).
4. Order Charging:
   • Immediate charge upon order placement.

Other:

1. Report Policy Violations:
   • Report violations through the Legal page.
2. Customer Support:
   • Contact customer service at “Contact Us” for any queries.